terms and policies

DEFINITIONS
1.1 - "Agreement" means these Terms and Conditions together with the terms of any applicable Specification Document
1.2 - "Customer" means the organisation or person who purchases goods and services from Sweet Solution IVS 1.3 - "Delegate" means the organisation or person who purchases goods and services from Sweet Solution IVS 1.4 - "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable
1.5 - "Specification Document" means a statement of work, quotation or other similar document describing the goods and services to be provided by the supplier
1.6 - "Supplier" means Sweet Solution IVS

GENERAL
2.1 - These Terms and Conditions shall apply to all contracts for the supply of goods and services by Sweet Solution IVS to the Customer.

PRICES, PAYMENT and REFUNDS
3.1 - Where early booking prices and promotional offers are available for courses, the early booking price is only available until the expiry date of the specific promotion. After the expiry date of an offer the course will become available at an increased price. We are not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.
3.2 - Public courses; where an early booking price is in place, invoiced amounts for public courses shall be due on date stated in the invoice to secure the early booking discount. If the invoice is settled later than the date stated in the invoice any increase in the course price becomes due.
3.3 - Corporate courses; when the course is delivered in-house to a company. Sweet Solution IVS will invoice the company 14 days in advance of the course with a settlement date of 14 days from the date of invoice. Sweet Solution IVS is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the Bank of Denmark base rate.
3.4 - Should a purchase order be required for payment of the invoice, it is the delegate’s responsibility to ensure Sweet Solution IVS has the full details and agreed purchase order number before the products or services are supplied.
3.5 - In the event of a booking being cancelled no refunds will be given but the customer decides will be given the choice to commute the booking to another course 3.8 - Attendance for the programme will only be secured when full payment has been received.
3.6 - All payment plans must be agreed with Sweet Solution IVS
3.7 - Full payment for all programmes must be received prior to commencement of that programme.
3.8 - Combination and group bookings are not refundable, a delegate can still transfer course dates as long as the course remains on the schedule.
3.9 - In the event that a booking is cancelled, the booking can be commuted to a course of the same value on the basis the delegate is eligible for that course.
3.10 - No refunds are due on payment plans, credit can be used towards future courses.
3.11 - No refunds are due on overdue or transferred bookings.

CUSTOMER’S OBLIGATIONS
4.1 - To enable Sweet Solution IVS to perform its obligations under this Agreement the Customer shall: 
4.2 - Co-operate with Sweet Solution IVS
4.3 - Provide Sweet Solution IVS with any information reasonably required that is useful for the training;
4.4 - In the event that the Customer or any third party, not being a sub-contractor of Sweet Solution IVS shall omit or commit anything which prevents or delays Sweet Solution IVS from undertaking or complying with any of its obligations under this Agreement, then Sweet Solution IVS shall notify the Customer as soon as possible and make any relevant claims incurred as result of the loss

DELIVERY AND PROGRAMME INFORMATION
5.1 - The times of delivery specified by Sweet Solution IVS for a mail order product are an estimate only. Time for delivery shall not be the essence of the contract and Sweet Solution IVS shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the programme.
5.2 - Some Sweet Solution IVS workshops and programmes are recorded via audio and video. Sweet Solution IVS will also record workshops and excerpts from certified programmes. Sweet Solution IVS reserves the right to use this material for marketing.
5.3 - If you have any reason to not be happy with the above please email nynne@nynneb.com

SPECIFICATIONS
6.1 - For the avoidance of doubt, no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of the Sweet Solution IVS, and no representation written or oral, correspondence or statement shall form part of the contract.
6.2 - No unauthorised use of the Sweet Solution IVS or Nynne B logo is permitted at anytime.
6.3 - All Sweet Solution IVS workshops and programmes are recorded via audio
6.4 - It maybe necessary, for reasons beyond the control of Sweet Solution IVS to change the venue, dates and/or trainers.
6.5 - All advertised programmes may be upgraded by the Sweet Solution IVS i.e. venue, use of more appropriate trainers or amendments to the programme in any way, to enhance your learning.
6.6 - Should Sweet Solution IVS change the programme venue, you will receive written or electronic confirmation with sufficient notice.
6.7 -Sweet Solution IVS are not liable for any additional travel and accommodation costs the delegate may incur should the programme dates or venue be altered.

LIMITATION OF LIABILITY
7.1 - Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.
7.2 - In no event shall Sweet Solution IVS be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.
7.3 -Nothing in these Terms and Conditions shall exclude or limit Sweet Solution IVS liability for death or personal injury resulting from Sweet Solution IVS negligence or that of its employees, agents or sub-contractors.

INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT
8.1 - All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of Sweet Solution IVS, and the Customer shall do all that is reasonably necessary to ensure that such rights vest in Sweet Solution IVS by the execution of appropriate instruments or the making of agreements with third parties.
8.2 - Each learner is presented with course materials for personal use. Course materials provided by the Sweet Solution IVS are the copyright of the Sweet Solution IVS unless otherwise stated. The participant/customer agrees not to make copies of any learning materials.

INDEPENDENT CONTRACTORS
9.1 - Sweet Solution IVS and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. Sweet Solution IVS may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve Sweet Solution IVS of its obligations under this Agreement or any applicable Specification Document.

ASSIGNMENT
10.1 - The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of Sweet Solution IVS.

NOTICES
11.1 - Any notice to be given by either party to the other may be served by email, fax, personal service or by post, to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall, unless the contrary is proved, be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter it shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of postal services.

WAIVER
12.1 - The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at anytime subsequently to enforce all Terms and Conditions of this Agreement.

ENTIRE AGREEMENT
13.1 - This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

NO THIRD PARTIES
14.1 - Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

GOVERNING LAW AND JURISDICTION
15.1 - This Agreement shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

privacy STATEMENT

This notice provides a summary of the full Sweet Solution IVS Privacy Statement. Both the notice and the Sweet Solution IVS Privacy Statement apply to information collected by Sweet Solution IVS via the nynneb.com website and Coach Nynne B facebook page in any manner described in the Sweet Solution IVS Privacy Statement.

Personal Information
We collect personal data about you when you enrol as a learner.

We may use the data we collect from you to inform you of Nynne B related courses and products that match your profile as a learner.

We use cookies and other technologies to keep track of how you interact with our website and to target advertising.

Purposes and Disclosures
We use your personal information to deal with your queries, to provide you with the services you request, to determine the appropriate course and coaching services for you.

Depending on the preferences indicated by you, we may use your personal data to contact you about Nynne B developments and offers and for customer feedback.

We do not disclose your information to third parties, but we may partner with third parties who offer Nynne B and personal development services and offer their services to you or whom may take over some or all of the Nynne B business in the future.

Your Choices
You can request that:

Your details not be used for marketing purposes
We provide you with a copy of the information we hold about you (we will charge you a small fee)
That we correct inaccuracies in your information.
You may also turn cookies off in your browser. However if you do so, you may not be able to use certain features on the website.

Important Information
Your personal data is protected by EU data protection law.
You can access more information on our privacy practices in the full privacy statement set out later in this document

How to contact us
To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact:

Nynne B/ Sweet Solution IVS
Gyldensteensvej 102 - 5400 Bogense
Telephone - +45 (0) 20 466 414
Email - nynne@nynneb.com

Full Privacy Statement
By using this website you accept the terms of this privacy statement, the copyright statement and the terms and conditions on this website.

Our commitment to privacy
This privacy statement explains how Sweet Solution IVS (referred to as "we", "us" or Nynne B collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used.

When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement.

Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, please ring us on +45 20 466 414 or email us.

Please read below for more information about our policies and practices in relation to your personal data.

Giving information for other people
The information we collect during registration or enrolment
Learner files
The information we collect when you access course materials or coaching packages
The information we collect when you enter competitions
Other information we collect
Sensitive personal data
How we use the information we collect
Third parties and sponsors
Keeping you informed
Funding
Requests for information
Protecting your personal information
Keeping your personal data
Cookies and other technologies
Your rights
Links
Other information
Giving information for other people
When you give us information about another person, the other person must have agreed to let: us process all their personal data and
you receive any data protection notices for them.
When you send information for someone else, you are confirming that you have told them:

which data they must give;
which information is voluntary and
how they can access and, if necessary, correct the data we hold about them.

The information we collect during the enrolment process
When you enroll with us, you (or the person enrolling you) must tell us:

your full name
your gender
your date of birth
your address (and correspondence address if different)
primary telephone number
your employment status
where you heard about us
your Nynne B experience to date
Following enrolment via the website we may request additional personal data from you in order to further support your learning.
You do not have to provide this information, but if you do not, you may not get the most out of your learning.
When you register on our website you choose a username and a password
You will be given a choice to opt in for the Nynne B Newsletter.
You will also be given a choice to opt in or out for the following communication from us

E mail

Learner File
When you start your learning Sweet Solution IVS we will create a Learner File to hold the documents (electronic copies of certificates) which relate to your learning and evidence of proof of identity.

Sweet Solution IVS will also keep an electronic record of all courses you attend with us as well as summary of any contact you with us via phone or email.

As you progress through your learning other documents, including some of your course work, may be held on this file.

The information we collect when you enter competitions
From time to time we may run competitions and promotions on the website. If you enter these, we may ask for your name, address, email address and username so that we can administer and control the competition and, of course, notify the winners.

Other information we collect
If you require general information about our courses and newsletter, please go to the ‘register’ button on the website, we will then ask you to provide us with the following information:

Title
Name
An indication of courses in which you are interested
Where you heard about us
A contact telephone number
E Mail address
You can also decide to give us an additional telephone number.

At or before enrolment you may be asked for sensitive personal information but you do not have to provide it. Where we invite you to provide such information, we will ask you to consent to our proposed uses of such data. If you do not wish to provide this information you may select the "Not Known / Not Provided" option.

You may also volunteer sensitive personal data to us or our approved learning providers, for example, when you submit a query or comment to us via the website or some other means of communication.

If you do so, you explicitly consent to our using such information as described in this Privacy Statement.

How we use the information we collect
We use your personal information and your Learner File:

to answer your queries or complaints
to deliver our services, for example on-line tools to test your skills
to support your learning
to provide course materials
to carry out administration
to improve the quality of services
to support your application for government funding
for general statistics and research
for obtaining any relevant professional advice
as may be required by law or in connection with legal proceedings (including cases where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Keeping you informed
Sweet Solution IVS will use your information to send you regular updates about:

our services and materials
additions to the website
specific activities such as customer feedback surveys and competitions
If you enroll on an Sweet Solution IVS course but do not wish to receive this information, you can inform us via our website via email or telephone.

If you do wish to receive information about Sweet Solution IVS evelopments and offers by telephone, email and/or SMS, please invite us to contact you by ticking the appropriate boxes on our registration page.

If at any time, you change your mind about receiving updates, you can change your preferences by contacting us by email or phone.

Requests for information
If you are not registering for a course but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request.

We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and we will investigate, and provide you with a new password.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Keeping your personal data
We keep personal data and Learner Files:

for as long as is necessary to fulfil the purposes we collected it for
as required by law; or
to enforce or defend legal claims
Cookies and other technologies
Cookies - Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. We use cookies on our site to:

cut down the number of times you have to type in data;
record the success of advertising, to target advertising and to track visitor usage; and
track responses to regular customer surveys and to make sure you don't see the same survey more than once.
The cookies used on the website do not collect your personal information.
You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently.

Transparent gif files - Some of our webpages may contain invisible electronic tags that allow us count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our website and you cannot be identified by them. They are not issued by us but by the relevant advertising provider. You can find out more about cookie type devices issued by third party advertisers by clicking through to the website operated by the relevant advertiser.
In any event, you can find out more information about electronic tags, if you go to the 'All About Cookies' website

Your rights
You have the right to ask for a copy of all the information we hold about you and to correct any inaccuracies. To obtain a copy of this information, please ring us on +44 (0) 208 686 9952

Links
Our website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collect personal information from you.